Nexus Car Rental | Terms & Conditions (USA & Canada)

1. Entire Agreement

These Terms and Conditions, the rental agreement you sign at the counter, the Privacy Notice, and any additional documents or electronic consents together constitute the entire rental agreement (“Agreement”) between you (“Renter”, “You”, “Your”) and Nexus Car Rental (“Nexus”, “We”, “Us”, “Our”). By renting a vehicle from Nexus, you agree to be bound by these terms. This rental is solely a bailment for mutual benefit. You agree that you are not our agent for any purpose and that you cannot assign or transfer your obligations under this Agreement.

                     Binding Arbitration Notice: These Terms and Conditions contain a binding arbitration clause and class action waiver. Please read Section 11 carefully, as it impacts your rights regarding how to resolve disputes.
                

2. Eligibility & Driver Requirements

Age Requirements:

Minimum age to rent: 21 years at most locations in the USA and Canada.
Drivers aged 21–24 are subject to a Young Driver Surcharge (approx. $20–$30 per day, varying by location).
In Michigan, New York, and Quebec, minimum age is 18 for certain vehicle classes.

License & Identification:

Valid, unexpired government-issued driver’s license with photograph. Digital licenses are NOT accepted.
International renters must present a valid passport and a license from their country of residence (an International Driving Permit is strongly recommended).
All additional drivers must meet the same age/license requirements and appear at the time of rental.
Nexus reserves the right to verify your license status and deny rental if your license is suspended, revoked, or restricted.

Payment & Deposit: A major credit card (Visa, Mastercard, American Express, Discover) in the renter’s name is required at pick-up. A refundable security deposit of $100–$500 is held based on vehicle class and rental duration. Debit cards are accepted only at select locations and may require additional verification.

3. Rental Rates, Fees & Fuel Policy

Base Rate & Charges:

Daily rates are based on a 24-hour rental day starting at the time of pickup.
Late return (beyond 30‑minute grace period) may incur extra hourly or daily charges up to the applicable daily rate.
All taxes, surcharges, and location-specific fees (e.g., airport concession fees) are added to the total.
One-way rentals are permitted between major Nexus locations in the US and Canada; a drop-off fee may apply.

Fuel Policy:

Vehicles are provided with a full tank of fuel. The vehicle must be returned with a full tank to avoid refueling charges.
If returned less than full, you will be charged our refueling rate (market‑competitive) plus a service fee.
Prepaid fuel options are available at select locations.

4. Insurance & Protection Products

Collision Damage Waiver (CDW) / Loss Damage Waiver (LDW):

CDW reduces your financial responsibility for damage or theft of the rental vehicle.
If purchased, your deductible is waived for covered incidents.
CDW may be provided by your personal auto insurance or credit card; we will verify eligibility at pickup.
In Canada, all rental vehicles include mandatory third‑party liability insurance up to CA$1,000,000.

Supplemental Liability Insurance (SLI):

SLI provides additional third‑party liability coverage above the basic required limits for an additional daily fee.
Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are available for purchase at the counter.
You are fully responsible for any damage or loss not covered by the protection products you purchase.

Tip: Check with your personal auto insurer or credit card company before renting; many provide primary coverage for rental cars in the US and Canada.

5. Vehicle Use & Geographic Restrictions

Permitted Use: The vehicle may only be used for lawful purposes and driven on paved public roads. Off-roading, racing, and towing without prior authorization are strictly prohibited. Any violation voids all insurance coverages and makes you fully liable for all damages.
Cross‑Border Travel (US ↔ Canada):
- Vehicles rented in the USA can be driven into Canada with prior written authorization from Nexus. A cross‑border fee may apply.
- Vehicles rented in Canada may be driven throughout Canada and the US, but not into Mexico.
- You must carry your rental agreement, passport, and valid driver’s license when crossing the border.
Prohibited Locations: Driving into Mexico is strictly prohibited. Vehicles may not be taken on unpaved roads, car ferries without authorization, or to any region where the rental is not permitted by local law.
Authorized Drivers: Only the renter and any additional drivers listed on the rental agreement may operate the vehicle. Unauthorized drivers void all coverage.

                     Cross‑Border Document Checklist: Rental agreement, valid driver’s license, passport (or Nexus trusted traveler card), proof of insurance, and credit card used for rental.
                

6. Cancellation, Early Return & Changes

Cancellation Policy: Free cancellation is available up to 48 hours prior to the scheduled pickup time. Cancellations within 48 hours of pickup may be subject to a one-day rental fee. No‑show reservations are non‑refundable.

Early Return: If you return the vehicle before the scheduled end date, no refund will be provided for unused days. However, you will not be charged for any additional days beyond the return date.

Extension Requests: Extensions must be approved by Nexus in advance. Unauthorized late returns may be charged at a premium rate plus a late fee.

7. Customer Responsibilities & Damage

Return Condition: You must return the vehicle in the same condition as received (excluding normal wear and tear). Interior cleaning fee may apply if excessive soiling is found.
Accidents & Damage: You agree to report any accident, theft, or damage immediately to Nexus and local police. You are fully responsible for all towing, storage, administrative fees, and loss of use as stipulated in the rental agreement.
Tolls & Violations: You are responsible for all tolls, parking tickets, traffic violations, and associated administrative fees incurred during the rental period. Nexus may charge your credit card for any citations received after the rental.
Smoking: All Nexus vehicles are smoke‑free. A minimum cleaning fee of $250 will be charged if smoking is detected.

8. Consumer Rights & Price Transparency

Nexus Car Rental is committed to full transparency. In compliance with California AB 1374 (effective 2026), we clearly display the total estimated rental charges, including all taxes and mandatory fees, at the time of booking. We also disclose whether the vehicle is gas‑ or electric‑powered before you finalize your reservation. You may return a faulty vehicle at any time without penalty if the issue materially impairs safety or use.

In the province of Quebec, Bill 72 prohibits merchants from making the conclusion of a contract conditional on acquiring additional goods or services. Long‑term lease contracts (over 4 months) must include a free vehicle inspection upon termination to prevent unjustified “excessive wear” charges.

Prohibited Practices: Nexus never charges “hidden” fees for optional items that were not selected during checkout. Any mandatory post‑rental charges will be itemized and explained in your final invoice.

9. Electric Vehicle (EV) Terms

EV renters must return the vehicle with a minimum battery charge of 75% (or pre‑agreed level). If returned below that level, a charging fee plus a service surcharge will apply.
Charging networks (e.g., Electrify America, ChargePoint, Flo) are accessible via our complimentary charging map in the Nexus mobile app.
You are responsible for any damage to the charging port or battery caused by improper use.
Extended roadside assistance for EVs (e.g., mobile charging truck) is available 24/7 at an additional fee.

10. Privacy & Data Collection

We collect and use personal information (name, contact details, driver’s license, payment information) to complete your rental, process payments, comply with legal obligations, and improve our services. For full details, see our Privacy Notice. We may use a device or application to scan your driver’s license for authenticity verification and identity confirmation, as permitted by applicable law. By providing your license, you consent to this scanning.

11. Dispute Resolution & Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR RIGHTS. Any dispute, claim, or controversy arising out of or relating to this Agreement, the rental, or any related services shall be resolved exclusively by binding arbitration administered by a nationally recognized arbitration provider (e.g., JAMS or AAA) in the location where the rental occurred, in accordance with its consumer arbitration rules. You and Nexus agree that any arbitration will be conducted on an individual basis only; class arbitrations and class actions are not permitted. By accepting these Terms, you waive the right to participate in a class action lawsuit against Nexus.

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within that court’s jurisdiction. This arbitration provision is governed by the Federal Arbitration Act (for rentals in the USA) or applicable provincial arbitration legislation (for rentals in Canada).

12. Changes to These Terms

Nexus reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting the updated version on our website (nexuscarrental.com/terms). The “Last Updated” date at the top of this page will reflect the effective date of the changes. It is your responsibility to review these terms before each rental. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

13. Contact & Support

If you have any questions about these Terms and Conditions, need assistance with your rental, or wish to submit a complaint, please contact our customer support team:

Phone: +1 (800) 654-3210 (24/7 roadside & customer service)
Email: legal@nexusrental.com
Corporate Office: 789 Nexus Drive, Toronto, ON M5V 2T6, Canada

For existing reservations, please have your Rental Agreement number ready for faster service.