+1 (437) 438-4969
drive@nexusrental.com
828-68 Corporate drive, Scarborought, Ontario, M1h3H3

We're here to help

Whether you have a question about your rental, need support, or want to share feedback – our team is ready to assist you 24/7.

98%
Customer satisfaction
15min
Average response time

Phone

+1 (437) 438-4969

Toll-Free: 1-800-654-3210

Mon–Sun: 9am – 9pm EST

Email

drive@nexusrental.com

support@nexusrental.com

Response within 24h

Office

828-68 Corporate Drive, Scarborough,
Ontario, M1H 3H3, Canada

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Send a message

Business hours

Monday – Friday9:00 AM – 8:00 PM
Saturday10:00 AM – 6:00 PM
Sunday10:00 AM – 5:00 PM
HolidaysLimited support (chat)
24/7 roadside assistance: 1-800-654-3210

Frequently asked questions

How do I change or cancel my reservation?
You can modify or cancel your booking online through your account dashboard or by calling our support at +1 (437) 438-4969. Free cancellation is available up to 48 hours before pickup.
What documents do I need to pick up a rental car?
A valid driver's license, a credit card in your name, and your booking confirmation (digital or printed). International renters must present a passport.
Can I use a debit card for the security deposit?
Most locations accept debit cards, but a credit card is recommended for faster service. A hold will be placed on your card for the estimated rental charges plus deposit.
How quickly do you respond to emails?
Our customer service team responds within 24 hours on business days. For urgent matters, please call us directly.
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